Financial Services Guide

VIELD CAPITAL PTY LTD

Date: 6 August 2024

Version: 1

This Financial Services Guide (“FSG”) is issued by Vield Capital Pty Ltd ACN 672 205 113 (Authorised Representative No. [001310503]) (“Vield”, “we”, “us”, “our”).

We are an authorised representative of Immersve Pty Ltd ACN 658 192 057 AFSL No. 545925 (“Immersve”).

Purpose of FSG

This FSG sets out key information about the financial services we may provide to you. It is designed to assist you to make an informed decision about the financial services we provide and contains important information about:

• who we are and how to contact us;
• the financial services we are authorised to provide;
• how we are paid in relation to the financial services we provide; and
• how to make a complaint.

We strongly recommend that you read and understand this FSG before you engage us to provide you with any financial services. Please contact us if you have any questions.  

About Immersve

Immersve holds an AFSL and is the issuer of the Virtual Web3 Prepaid Mastercard (“Prepaid Card”).

The Prepaid Card is a non-cash payment product.

Immersve has appointed Vield as an authorised representative to distribute the Prepaid Card.

The distribution of this FSG is authorised by Immersve.

About Vield

We are an authorised representative of Immersve and have been appointed to provide various financial services in order to distribute the Prepaid Card.  

Documents you may receive

If you apply to acquire a Prepaid Card, you will receive a Product Disclosure Statement (“PDS”).

The PDS contains important information about the Prepaid Card, including features, benefits, risks, costs, fees and charges.

The PDS is intended to help you to make an informed decision about whether to acquire the Prepaid Card. We encourage you to read it carefully.

The Prepaid Card is governed by the PDS and Immersve’s General Terms of Use, which can be accessed at immersve.com/general-terms-of-use-au.

Financial services we are authorised to provide

Immersve has authorised us to provide the following financial services to retail and wholesale clients:  

• provide general financial product advice on non-cash payment products; and
• deal by applying for, acquiring, varying or disposing of a non-cash payment product on behalf of another person.

We may only provide these authorised financial services in relation to the Prepaid Card.

General advice warning

We may provide you with general financial product advice about the Prepaid Card.

General advice may be provided to you individually, or as part of broader communications we may distribute via email, through our social media channels or through written collateral such as brochures or other information sheets.  

General advice is financial advice that does not take your personal needs, objectives or financial situation into account. As a result, before acting on any information or advice we provide, you should consider the appropriateness of it having regard to your personal objectives, financial situation and needs.

How can you provide us with instructions?

You can give us instructions through our website, mobile application, by phone or email or any other means that we agree with you from time to time.

Who does Vield act for?

As an authorised representative, we provide financial services on behalf of Immersve.

As an AFSL holder, Immersve acts on its own behalf. Immersve is independent and not aligned with any product issuer or re-seller.

Fees and charges  

We do not receive any fees or remuneration for the financial services we provide as a distributor of the Prepaid Card. Our directors and employees are paid a salary which does not change depending on the type or amount of financial services provided.

However the Prepaid Card is subject to fees and charges as set out in the PDS.  

Associations

We are required to disclose any associations or relationships between us, our related entities, Immersve and product issuers that could reasonably be capable of influencing the financial services we provide to you. No such associations or relationships exist.

Complaints

We are fully committed to providing quality financial services. However if you are unhappy with our services, please follow the procedure set out below.    

Step 1

Please contact us by:

Telephone:         +61 2 9157 9669

Email:                 support@vield.io

Please provide us with as much information about the complaint as you can. We will then attend to your complaint, and may contact you for more information. Once we have enough information, we will endeavour to resolve your complaint in 5 business days.

Step 2

If you are not happy with the outcome, you may contact Immersve. Immersve may request additional information to conclude its review of the situation and will then communicate its decision to you.

Step 3

If you are still not satisfied with the decision or Immersve does not respond to you within 30 days after you make the initial complaint to Vield, you may contact the Australian Financial Complaints Authority (“AFCA”), which is an external dispute resolution scheme. AFCA’s details are:

Telephone:     1800 931 678

Website:         www.afca.org.au

Mail:                GPO Box 3
Melbourne  VIC  3001

Email:             info@afca.org.au

You may only contact AFCA once you have followed the procedure above.  

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Compensation arrangements

Immersve holds professional indemnity insurance in respect of the financial services we provide. This professional indemnity insurance complies with the Corporations Act 2001 (Cth). The professional indemnity insurance covers all of the financial services we are authorised by Immersve to provide to you.

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Contact Us

Vield

Telephone:         +61 2 9157 9669

Mail:                   Level 3, 55 Pyrmont Bridge Road, Pyrmont NSW 2009, Australia

Email:                 support@vield.io

Immersve

Telephone:         +61 2 6422 2210

Mail:                   Level 21, Castlereagh Street, Sydney NSW 2000  

Email:                 support@immersve.com

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